Prices in CAD | Free Shipping Available! Canada $65+ | USA $90+

Shipping and Handling

Shipping and Handling

All prices listed on this website are in Canadian dollars (CAD). Free Shipping applies only to orders shipped within Canada and the USA. Orders typically take 1–3 business days to be packaged and shipped from our distribution center. Business days do not include weekends or holidays. All shipments are traceable and fully insured.

We respect your privacy. All packages are shipped in plain, unmarked packaging to your requested location.

 
Shipping within Canada
  • Free Shipping is available on orders of $65 CAD or more (before taxes and shipping).
  • Orders below $65 CAD will be subject to a shipping fee, which is automatically calculated at checkout based on weight and distance.

Available carriers and services may include (depending on location):

  • Canada Post Xpresspost: Delivery 1–4 business days
  • Canada Post Expedited Parcel: Delivery 1–8 business days
 
Shipping to USA
  • Free Shipping is available on orders of $90 CAD or more (before taxes and shipping).
  • Orders below $90 CAD will be subject to a shipping fee, which is automatically calculated at checkout.

Important information for U.S. customers:

  • Due to recent changes in U.S. import rules, Canada Post services are no longer available for U.S. shipments. Instead, we use alternative carriers (listed at checkout) to ensure reliable delivery.
  • Shipping times vary depending on the carrier and destination, but are generally within 2–7 business days.
  • Customers are responsible for all tariffs, duties, and customs fees. While our products are made in Canada and should qualify for CUSMA (formerly NAFTA) duty-free treatment, there is no guarantee that all shipments will be exempt.

💡 Currency Advantage: All prices are in CAD. With the stronger U.S. dollar, your effective cost is lower when converted to USD. For example, an order worth $90 CAD may be approximately $65 USD (final charge depends on your card issuer’s exchange rate).


 
International Shipping

We also ship worldwide. Shipping rates are calculated at checkout based on weight and destination.

Available carriers and services may include:

  • Canada Post Priority: Delivery 2–4 business days
  • Canada Post Xpresspost: Delivery 2–4 business days
  • Canada Post Tracked Packet: Delivery 6–10 business days

Please note:

  • Delivery times vary by country and are not guaranteed.
  • Customers are responsible for any duties, taxes, or customs fees imposed by their country.
  • We are not responsible for delays due to customs clearance.

If you have questions about international shipping, please contact us before placing your order.

 
Out of Stock Items
If the item you wish to purchase is temporarily out-of-stock, we encourage you contact our Customer Service Department to see if the product is currently available or when it will be available.
 
Returns
Not happy with your purchase? Our goal here at Arcadia Botanicals Inc. is to ensure that you are totally satisfied with your shopping experience. If you are not satisfied with a product you purchased on our web site, you may return the unused, unopened portion for a full refund of the purchase price within 30 days of the invoice date. If the return is the result of our error, the cost of the return shipping is free. If your return is not the result of our error, the shipping costs associated with your return will be deducted from the amount of the refund. Please contact us to obtain a return authorization number and return address information.
 
If you were shipped the wrong product, please contact us to obtain a return authorization number and for product return information.